4 ms·
Dark kitchens are not designed to scale. In fact, they are the opposite - they only implement part of a company. There is no problem with sass as a business mod
by danjl 2y ago
Dark kitchens are not designed to scale. In fact, they are the opposite - they only implement part of a company. There is no problem with sass as a business model. It's quite valuable to have a company manage software and data for you. The pernicious part is that they don't allow you to access your data unless you pay them in order to make it sticky. Consumers should demand access to their data and that would enable a new type of company that provides a service which will switch you between different saas services.
- nine_k 2y agoGame theory opposes this. The current equilibrium: data are co-located with processing, both the storage and the processing ("service") are things that clients are happy to pay to offload. Bringing data in is easy and often free. Taking the data out is hard / expensive, so customers stick unless the service becomes truly poor. Imagine a player which makes it easy to take the data away. Now customers have easier time leaving, and will leave more often. They will go to the "sticky" SaaS players, and will get stuck there. There could be a bigger influx of new customers because it's less risky to try, but "sticky" providers also offer trial periods and free tiers.