Makes a lot of sense. On the other hand, I think there will be a tipping point where if there's enough hints that what you're saying over the phone is not exac

Makes a lot of sense. On the other hand, I think there will be a tipping point where if there's enough hints that what you're saying over the phone is not exactly what the other person is hearing, you will become even more frustrated / angry and will simply stop trusting support calls in general. Humans are too perceptive.