4 ms·
Please don't straw man. Nothing in OP's comment said they're against fixing issues. But they - correctly - pointed out that you won't be able to completely elim
by mind-blight 2y ago
Please don't straw man. Nothing in OP's comment said they're against fixing issues. But they - correctly - pointed out that you won't be able to completely eliminate abusive callers even if you're fixing issues. They never once presented it as dichotomy.
- realce 2y agoI would argue the strawman is the depiction of every upset customer being irate because of a personal problem instead of the issue they're contacting customer service about.
- Capricorn2481 2y agoAgreed
- mind-blight 2y ago> the depiction of every upset customer being irate because of a personal problem That's the straw man. I don't see anything in the parent comment that implies or expresses that. It says 1. "There will always be a subset of people who act irate or abusively for external reasons", not 2. "All people who are irate or abusive due to external reasons" Your flipping the implication within the sentence, then arguing against that