It turns out for all the incredible amounts of money spent on adding “legibility” and “metrics” and a bunch of other bullshit that’s good at making graphs that

It turns out for all the incredible amounts of money spent on adding “legibility” and “metrics” and a bunch of other bullshit that’s good at making graphs that make the C-suite go “ooh! Ahh!” we have basically no fucking clue how to measure individual productivity or value-add of entire categories of worker. Including and especially all forms of management. Like, it’s an area of research, and the TL;DR for anyone attempting to actually apply the research is that we have no damn clue.