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Remote device downtime causes for kiosks, lockers, cameras based on 200K tickets
- justinowings 2y agoNew research into 200K tickets across 100K remote devices/connected products (eg smart lockers, self-checkout kiosks, camera systems) revealed the top causes of downtime: • 18.1% configuration issue (majority = wrong device settings) • 14.5% network issue (half of these loss of service) • 11.8% software problem (e.g. free/crash, disk space full) • 10.9% power issue (most of these are loss of power) • 10.6% OS issue (half are configuration related) TL;DR: most common device downtime issues can be resolved with remote device management software — so long as the software is able to connect to the holistic connected product (must be more capable than traditional RMM/UEM software used for IT devices or mobile device management). The report also shares remote resolution paths and odds of success for each (e.g. loss of power = near-zero odds of success; whereas a disk space issue can be resolved automatically using remote monitoring/management software) Research is from goCanopy.com