I can definitely appreciate that conclusion. We are told to fill in forms, answer questionnaires, attend appointments, wait for callbacks, sign up for waiting l

I can definitely appreciate that conclusion. We are told to fill in forms, answer questionnaires, attend appointments, wait for callbacks, sign up for waiting lists, read websites, phone these numbers, search for alternative private options... just keeping you busy and distracted. They loved using COVID as an excuse to abolish the concept of face-to-face anything, to keep you even more arms length. I literally said one of my issues is isolation, lack of connections etc and they said "ok we can offer you a phone appointment only". I know it's due to shortages but it was the complete lack of acknowledgement of the situation. A lot of people are definitely getting paid just to manage applications and lists and callbacks and note typing etc without any care being delivered. Just enough to CYA if a relative blames them for anything that happens