How has HN become Google's customer support hotline recently? I understand their feedback mechanisms are lacking at times and that they're known to browse HN,

How has HN become Google's customer support hotline recently? I understand their feedback mechanisms are lacking at times and that they're known to browse HN, but this is your problem. If you have proof and they own up to a policy breach, and you deem it newsworthy by all means post a blog entry.