> Do you just drop the customer? Well that's lost revenue, or an easy win for another company, you don't want to do that. Are those the only or even main reaso

> Do you just drop the customer? Well that's lost revenue, or an easy win for another company, you don't want to do that. Are those the only or even main reasons you don't want to "just drop the customer"? I hope not. Is offering a good service at an attractive price, one that delivers on its promises not even a thing any more?