Yeah, reliability is the crucial bit. Like that example he showed where it checked whether he can make an appointment (by checking driving times), a lot can go

Yeah, reliability is the crucial bit. Like that example he showed where it checked whether he can make an appointment (by checking driving times), a lot can go wrong there and if the assistant tells you "Yes, you can" but you cannot then I can see lots of people getting angry and not trusting it for anything.