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I had almost exactly the same experience. Also a hard drive that was starting to die on us on a Sunday night and they had it replaced within the hour. We just h
by jd 14y ago
I had almost exactly the same experience. Also a hard drive that was starting to die on us on a Sunday night and they had it replaced within the hour. We just had to reboot and start the raid mirror again. 6 minutes downtime in total.
Their customer support is terrific.
- axx 14y agoIt seems like they use really cheap HDDs. I'm a customer for a few years and in every server since then, one harddrive died. It's not really a big deal when you're using RAID.
- jd 14y agoThey use regular consumer grade HDDs on the cheaper servers, and enterprise grade on the slightly more expensive ones. For instance, their EX6 servers have 2x 3TB of high quality hard drives (€70/month) and their EX5 servers have 2x1.5TB consumer grade hard drives (€56/month). For comparison see: http://www.hetzner.de/en/hosting/produktmatrix/rootserver-produktmatrix-ex http://www.hetzner.de/en/hosting/produktmatrix/rootserver-pr...
- Fizzadar 14y agoSame here, been there a few years now and recently had 4 drives fail in 24 hours! But, as usual, fast and professional support. Just make sure you don't have anyone on the server (client, etc) running SSH attacks on their core routers or UDP floods, because that becomes a nightmare!