> Easy. Shouldn't take long. I billed him up-front for the full cost — a couple of hours of work. As a 10 year+ veteran remote and onsite tech support admin, I

> Easy. Shouldn't take long. I billed him up-front for the full cost — a couple of hours of work. As a 10 year+ veteran remote and onsite tech support admin, I have learned from experience to never trust my own or anyone else's estimates or instincts regarding the ease or alacrity of a job sight-unseen. It's Murphy's law in action. Never, ever take payment upfront, and bill by the hour for support unless you have an ongoing support contract with a known-good client. You can always itemize the bill and prorate/discount the bill post-fix if you think it shouldn't cost as much, and you'll avoid a lot of headaches and heartaches as well as reduce strain on business relations. If you accept payment upfront pre-fix, you're in the buyer's remorse business, and your clients' frustrations with their problems will spontaneously become frustrations with you before you even get the chance to fix the root cause, because subconsciously in their minds, they paid good money once for the original failure to launch, and now, no thanks to you, they're somehow on the hook for your failure to immediately if not retroactively pull a rabbit out of a hat over the phone or in person. I repeat - never accept payment upfront - instead, offer free diagnosis/estimates/quotes. Ask me how I know.