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The largest unknown is what even IS simple? Here's a story from more than 25 years ago. A user couldn't print a document and calls local support. After they tr
by glandium 2y ago
The largest unknown is what even IS simple?
Here's a story from more than 25 years ago. A user couldn't print a document and calls local support. After they try several things remotely to no avail, the support person comes to the user's desk. Turns out there was a popup window asking the user to put paper in the printer and press ok to retry. How they missed this obvious thing (it was even a MODAL window) is a mystery.
- skydhash 2y agoMy guess is that people run on autopilot most of the time. They rely on feedback to orient themselves down the decision tree. But a computer only have a screen (and maybe a speaker) which is already very busy. That’s why people like their phone and the ipad. Because everything else require lots of training to understand and use properly.