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The Register's article already mentions this, but I want to say it again: as evidenced by the comments section, many HN readers have their own stories of frustr
by LorenDB 2y ago
The Register's article already mentions this, but I want to say it again: as evidenced by the comments section, many HN readers have their own stories of frustrating user support and similar occurrences. If you do, please consider sending them in to The Register so they can keep publishing these stories for us. Thanks :)
- silisili 2y agoI wish I remembered more. I worked for 6 months as Charter tech support for the southeast in the early years of home PCs and the internet, and used to keep my family howling with stories. Sadly I don't remember much, other than how much I hate the entire state of West Virginia based on that experience. Such nasty people. Sorry for anyone who lives there, but I formed a hard stereotype at that place. On the other end of the spectrum, the people in Louisiana were so easy going. There was some hurricane that destroyed the office in Slidell. People would call about internet being out, I'd tell them the hurricane killed everything and it may be months, and they were just fine with that and would tell me all the other stuff they'd do in the meantime.