Sorry for the delay: In both time I knew it was happening, but I was too busy to fix it. It almost happened again - I pulled the employee off the job, made hi

Sorry for the delay: In both time I knew it was happening, but I was too busy to fix it. It almost happened again - I pulled the employee off the job, made him document everything, and put a team of people back in. He was banned from the job. Kept both him and the customer.