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I live in an 8 million people country. There are like 2 shops which handle official Samsung repairs. HOWEVER, any small shop here is brick and mortar, and can

I live in an 8 million people country. There are like 2 shops which handle official Samsung repairs. HOWEVER, any small shop here is brick and mortar, and can handle repairs if you are out of new device replacement warranty from your seller. Granted, parts might be oem. And their fulfilment times are capricious. Apple, on the other hand, has several shops (not over 20), but iphones can't be serviced anywhere else. And For a 2 year old model, it is usually better to pay your other arm or leg than to repair your old iphone. Does Samsung want to lower the bar to Apple level?

wkat4242 2y ago
> Does Samsung want to lower the bar to Apple level? Samsung doesn't want you to repair, or even for them to do it. They want to sell you a new phone as often as possible. It's just that the repairability thing is favourable publicity, as is the environmentalism that it helps further. So they made a token effort to pretend they care and market the hell out of it, meanwhile hamstringing the usefulness of the program so as for it not to actually impede the sales of new phones. Basically the exact same thing Apple does (see Louis Rossman's vids about it). Recently ifixit has been calling out their BS and it looks like best buy is too.
- zihotki 2y ago
  I'm not sure if it's the exact same thing Apple does. Apple is going to provide security updates for their phones for at least 5 years - https://www.securityweek.com/apple-says-iphones-will-get-security-updates-for-at-least-5-years/ https://www.securityweek.com/apple-says-iphones-will-get-sec... As for the parts replacement, that's something what can't be done overnight and there is a big room for improvement.
  - wkat4242 2y ago
    > Apple is going to provide security updates for their phones for at least 5 years - https://www.securityweek.com/apple-says-iphones-will-get-sec https://www.securityweek.com/apple-says-iphones-will-get-sec... So does Samsung. 7 years even on their latest models. So it's exactly the same. But updates have nothing to do with repairability anyway. The problem is more with repair, of accidental damage and out of warranty damage. Both have extension plans but they're too expensive. > As for the parts replacement, that's something what can't be done overnight and there is a big room for improvement. Yes but both have been tooting their own horn for years and this and both make it as difficult and expensive as possible. Samsung by making only few parts available at high prices. Apple by only selling kits with tooling for a high price that you have to send back. And locking parts to specific phones. I think Apple is even worse than Samsung. Not just with repairability but also all the malicious compliance around sideloading.

wkat4242 2y ago

> Does Samsung want to lower the bar to Apple level? Samsung doesn't want you to repair, or even for them to do it. They want to sell you a new phone as often as possible. It's just that the repairability thing is favourable publicity, as is the environmentalism that it helps further. So they made a token effort to pretend they care and market the hell out of it, meanwhile hamstringing the usefulness of the program so as for it not to actually impede the sales of new phones. Basically the exact same thing Apple does (see Louis Rossman's vids about it). Recently ifixit has been calling out their BS and it looks like best buy is too.

zihotki 2y ago
I'm not sure if it's the exact same thing Apple does. Apple is going to provide security updates for their phones for at least 5 years - https://www.securityweek.com/apple-says-iphones-will-get-security-updates-for-at-least-5-years/ https://www.securityweek.com/apple-says-iphones-will-get-sec... As for the parts replacement, that's something what can't be done overnight and there is a big room for improvement.
- wkat4242 2y ago
  > Apple is going to provide security updates for their phones for at least 5 years - https://www.securityweek.com/apple-says-iphones-will-get-sec https://www.securityweek.com/apple-says-iphones-will-get-sec... So does Samsung. 7 years even on their latest models. So it's exactly the same. But updates have nothing to do with repairability anyway. The problem is more with repair, of accidental damage and out of warranty damage. Both have extension plans but they're too expensive. > As for the parts replacement, that's something what can't be done overnight and there is a big room for improvement. Yes but both have been tooting their own horn for years and this and both make it as difficult and expensive as possible. Samsung by making only few parts available at high prices. Apple by only selling kits with tooling for a high price that you have to send back. And locking parts to specific phones. I think Apple is even worse than Samsung. Not just with repairability but also all the malicious compliance around sideloading.