Also in these unstaffed hotels with kiosk checkin did every O’Brian just fail to check in with no recourse in a hell of automated systems? It’s clear there was

Also in these unstaffed hotels with kiosk checkin did every O’Brian just fail to check in with no recourse in a hell of automated systems? It’s clear there was no escalation path or this would have been caught sooner right? In the end it was the kiosk manufacturer that was informed by the pen tester but all that time in an entire chain of hotels O’Brians were just left hanging with no recourse.