Google Apps for Business (a paid solution) offers phone support: http://www.google.com/apps/intl/en/business/upgrade.html#utm_campaign=upgrade&utm_source=hc-glo

Google Apps for Business (a paid solution) offers phone support: http://www.google.com/apps/intl/en/business/upgrade.html#utm_campaign=upgrade&utm_source=hc-global-upgrade&utm_medium=et http://www.google.com/apps/intl/en/business/upgrade.html#utm... Since they were using their own domain name, that's likely what they were on.