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Having come from a military background where using that is second nature, I'm constantly surprised how rarely I meet civilians who understand it effortlessly. W
by 8372049 2y ago
Having come from a military background where using that is second nature, I'm constantly surprised how rarely I meet civilians who understand it effortlessly. When picking up a package I say "the code is Oscar Foxtrot three-fife" and you see the person processing for a long time to extract the first letter of the word. I've started saying "OF, that's Oscar Foxtrot, 3-5" to help them out.
In other words, asking a customer/consumer to be able to recite something in phonetics is not realistic in most cases.
Fortunately the code already takes this into consideration and removes ambiguous characters.
- hprotagonist 2y agodigikey phone personnel all speak NATO. it’s wonderful.
- hobs 2y agoFirst thing I drilled into Apple phone support folks.
- mannykannot 2y agoMy experience in the USA is that if I don't include the phrase "as in" (as in "X as in Xray") most people still will not realize what I am doing (the alternative "for" can be confused with the digit.) I also ask them to check my readback of key information they have given me and vice-versa; usually that works well.