It was a little tricky because they do actually request that you provide all relevant information and then a narrative for how they relate to the claim. From my

It was a little tricky because they do actually request that you provide all relevant information and then a narrative for how they relate to the claim. From my reading of the regulations, I should be eligible for EITHER a partial refund on each ticket due to the delay (CAD$700 each) OR reimbursement for itemized expenses. I reiterated in the narrative that I felt as though we were due one or the other depending on how CTA ruled on the original situation causing delay and Air Canada's handling of it (not providing adequate notification, etc.). I tried not to double dip, ended up (almost) empty.