Read that page again. The link you put in [1] also includes the link to the "New refund regulations" (which is what I linked). Reading the Introduction paragrap

Read that page again. The link you put in [1] also includes the link to the "New refund regulations" (which is what I linked). Reading the Introduction paragraph, it sounds like the page is from 2019 and has not been updated to reflect the new regulations; the newer one should be read and considered in addition. I itemized all receipts and even had to provide USD/CAD/JPY conversion on every single one but funny enough the only thing which did get reimbursed, the stroller, was based on the current Amazon CA price for the similar model. In the section where you provide documentation you can provide a narrative, which I did along the lines of "I would request the maximum compensation based on my interpretation of X-Y-Z but be satisfied with the minimum reimbursement for itemized additional expense". Sure, the CAD$700 per passenger that the APPR mentions would be nice but the taxi ride seemed obvious? I figured it's one or the other because the point of reimbursement is to cover those extra things without putting the burden of receipts and claims on the customer. I also noted that in the APPR it states "If the situation is within the airline's control (whether or not it's related to safety)" which led me to question what makes a safety issue in or not in the airline's control? I imagine this is common knowledge to those involved but again, would've found the judgement more credible if my question/claim had been addressed directly. > I think you're overestimating how much the airline knew. They submitted documentation showing that they were aware of the issue ~2hrs before our scheduled departure. From there, I think there are many reasonable steps they could have taken all of which are not pretend it's a catering issue while holding people in the airport for 6+ hours after scheduled departure and offering no assistance whatsoever. I tend to approach these sorts of issues with very little expectation that my interpretation is right (even if it is reasonable), that I'm owed anything, or that other parties will do any more than uphold the minimum required of them. Still, it did not increase my confidence in CTA helping consumers when airlines somehow do not fulfill their own obligations.