> Cox's support organization was presented with a compromised device being handed to them by an infosec professional, and they couldn't handle it effectively at

> Cox's support organization was presented with a compromised device being handed to them by an infosec professional, and they couldn't handle it effectively at all. They were presented with some random person who wanted to get a new modern on their rental but also keep the old one, for free. They had no way of knowing if they were an actual security professional.