It's hit and miss, but I still largely like it when I have to interact with it. I just re-registered to postal vote from overseas, and the information and link

It's hit and miss, but I still largely like it when I have to interact with it. I just re-registered to postal vote from overseas, and the information and links were a labaryinth, often sending me in circles. Out of exasperation – since I thought my use case didn't match what I was looking for – I clicked the big green "Start" button on the wizard and it worked swimmingly. When re=applying for a passport in the recent past it was great too, even allowing me to upload a photo from my phone. Perhaps they have focused on some key interactions that would typically be seen as complex.