That shouldn’t be the customers expectation - they have paid $40,000 for a car, they should expect it to be fixed as quickly as any other $40,000 car if it brea

That shouldn’t be the customers expectation - they have paid $40,000 for a car, they should expect it to be fixed as quickly as any other $40,000 car if it breaks. If anything, as a smaller company you should be able to offer better customer service (‘do things that can’t scale’). I.E. at fiskers scale you could do this with a couple of shelving units and one person looking after the ‘spares’ department who also communicates directly to the customer. The fact that they aren’t all over this does show either a lack of detail, a lack of cash, a lack of resource, or a combination of all three.