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CompTIA is good, but you're right, they'll probably struggle with the human side of things for a bit. If they can stick out help desk work they may be able to t
by hiAndrewQuinn 2y ago
CompTIA is good, but you're right, they'll probably struggle with the human side of things for a bit. If they can stick out help desk work they may be able to transition into system administrator work, which is less customer facing.
From there, DevOps engineering is, I've found, a good place to aim long term for those with communication difficulties. You're usually pretty insulated from clients, at the expense of not being able to work on the "flashy" stuff that directly generates profit for the company.
It's definitely work that emphasizes a steady, methodical approach to things, and really knowing your tools well. Have them take a look at https://roadmap.sh/devops https://roadmap.sh/devops and see if they like what it looks like.
- CuriousRose 2y agoThanks, the clear roadmaps on this page are great to explore their interests. DevOps might be just out of scope of their current understanding, but I think there is value in the roadmap approach for them and understanding what skills facilitate what paths. I agree with your take on internal vs. external facing roles. I think internal government roles might be their best option at this stage.
- comprev 2y agoDevOps is _all about communication_ (simply cannot emphasise this enough!) and is not a great fit for those who might struggle in this area. "Clients" can be outside the company or simply internal customers (your colleagues).
- hiAndrewQuinn 2y agoInteresting, that definitely wasn't my experience. Like, yes, there's a non-avoidable amount of professional communication in any position, but my goal when I worked in DevOps was always to just make things run as smoothly as possible, so people could do their jobs without having to rope me in. And that mindset turned out to work really well.