3 ms·

I disagree. Delivering on the core functionality is the most important task.

• Jensson 2y ago
  Depends on the team. If your team has multiple roles then your OKR should match how much you should spend on each, ignoring an important aspect of your role in the OKRs doesn't help anyone. I worked at a core library team at a big company, we had both OKR to improve the library and OKR to help people with issues in a reasonable amount of time. Both are important. Anyway, in the end that isn't your decision to made, you were hired for a reason so a level or two above you should decide what is the most important here. So you disagreeing doesn't change that. It is common for teams such as yours to prioritize the wrongs things, OKRs helps show such dysfunctions and makes it easy to fix. If you really are causing problems by deprioritizing customer requests then a higher level manager would go in and tell you to put that back on.