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The biggest impact for AI in terms of employment will be in the customer support (Call Center) and employee support (IT Help Desk and HR Support) functions. Th
by DebtDeflation 2y ago
The biggest impact for AI in terms of employment will be in the customer support (Call Center) and employee support (IT Help Desk and HR Support) functions.
The second biggest impact will be at the lower levels of the software development functions (QA Engineers/Testers, Technical Writers, Business Analysts, Junior Devs).
Outside of those areas, minimal impact over the next 5 years. Even within those two areas, I predict 30-40% productivity gains but it will not all lead to reduced headcount, more than half of it will lead to increased expectations as all innovations do.
One other observation is that what's leading to much of the recent angst is CEOs engaging in mass layoffs to meet Wall Street expectations and publicly attributing it to AI when in fact the work is just being moved offshore or not being done at all (until there's a big public failure and it resumes).