The best setup I’ve seen is a rotating support engineer where everyone takes a week at a time. Unless there’s an emergency, support is typically less than 40%

The best setup I’ve seen is a rotating support engineer where everyone takes a week at a time. Unless there’s an emergency, support is typically less than 40% typical load. You’d use that 60% to write a blog post and fix any bugs you felt inclined to. Obviously, if support duties were heavy, you wouldn’t write a blog post