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Because it is under warranty. As in, they are legally required to repair, replace, or, failing that, refund in full if there are any defects. A lack of spare pa
by Veserv 2y ago
Because it is under warranty. As in, they are legally required to repair, replace, or, failing that, refund in full if there are any defects. A lack of spare parts to fulfill their legal obligation to provide a functioning product means they must either manufacture new spare parts at spot-price, provide a complete vehicle replacement, or issue a full refund. Each of these is massively more expensive than producing adequate spare parts up-front at bulk pricing.
- bink 2y agoI'm not arguing that they never manufacture parts for replacement. I'm saying that it's reasonable to expect a longer delay for parts when a company is producing 300 vehicles per year rather than hundreds of thousands. They can still assign parts to be used as replacements as they come off the line based on demand. It's just a slower process than having them waiting in shops or warehouses around the country for quick replacement.
- Closi 2y agoThat shouldn’t be the customers expectation - they have paid $40,000 for a car, they should expect it to be fixed as quickly as any other $40,000 car if it breaks. If anything, as a smaller company you should be able to offer better customer service (‘do things that can’t scale’). I.E. at fiskers scale you could do this with a couple of shelving units and one person looking after the ‘spares’ department who also communicates directly to the customer. The fact that they aren’t all over this does show either a lack of detail, a lack of cash, a lack of resource, or a combination of all three.