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I think a large part is that everything has a documented procedure. Just look how people work at banks or government offices. Or the documentation for just abou
by glandium 2y ago
I think a large part is that everything has a documented procedure. Just look how people work at banks or government offices. Or the documentation for just about anything. You'll find 2 pages documentation about how to fill a rather simple web form.
Changing the procedure is also a procedure, and is rarely done in disruptive ways.
- kalleboo 2y agoLuckily these things are improving rapidly. Stuff that just a few years ago needed filling out a form and stamping it are now done either online or by the staff at city hall just scanning your My Number card