How much do you have to pay to get to the point where 100€ would be anything remotely close to the actual costs? If your support person is literally doing nothi

How much do you have to pay to get to the point where 100€ would be anything remotely close to the actual costs? If your support person is literally doing nothing 59/60ths of the time (because they're waiting around for someone to help), and it takes a whole minute to print a ticket... you're still at 100€/hour. This doesn't seem like it can be anything but ripping people off for making a mistake, or as charitably as I can possibly get making people who made a mistake subsidize flights for the more meticulous people in an attempt to make tickets (appear to) cost less to get more business.