> Then, the back and forth to narrow down that what they meant was that this person wasn't showing up in a certain part of the application In my case I said th

> Then, the back and forth to narrow down that what they meant was that this person wasn't showing up in a certain part of the application In my case I said that developers shouldn't spend more than 90 minutes reproducing a problem. If it took longer than that, the submitter wasn't correctly communicating the problem. Everyone learned how to write a bug report after that.