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Lol they do that at Denver too. You have to be an assertive kind of personality to get thru that. Or just don’t book with one of the discount desks and stick to

• FireBeyond 2y ago
  Never Hertz again. Not to mention their recent "stolen car" debacle, Hertz pulled their own even shadier shit on me in Washington. "Sorry, our security system was unable to verify you." No explanation of what that was, or meant, or what was being verified. Despite dozens of incident free rentals in the past, etc., no issues on my license, etc. "We are not going to be able to rent to you." Hand over my credit card and start pulling up an Uber to go to a nearby Enterprise. "Fine, whatever, just put my refund back on this card." "Sorry, prepaid rentals are non-refundable." "I didn't get to rent anything, as you just pointed out." Had to go to Corporate to reverse that one, was about 2 minutes from a chargeback.
  • MarkSweep 2y ago
    Hertz hurts, it’s right in the name.
• bsder 2y ago
  Avis. Never use Hertz. The difference in customer service has always been gigantic for at least the last 2 decades. I don't know if it still holds as I have been driving between places since the pandemic given the eye watering prices of rentals.