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I'd like to hear more about this. It's always been unpleasant interacting with them, but I haven't seen anything abusive. Usually I'm told I either have to lea

I'd like to hear more about this. It's always been unpleasant interacting with them, but I haven't seen anything abusive. Usually I'm told I either have to leave a huge deposit or buy insurance. Is this what the abuse is supposed to be? I don't love it, but I can't say it's a crazy notion.

FireBeyond 2y ago
Even in Alaska, if you go to Anchorage you’d be well advised to take an Uber to a car rental place at least a couple of miles from the airport. All sorts of BS, like “we have to phone your insurance company to verify your coverages” (at 11pm), or same with credit card, etc, to be “allowed” to waive their insurance. Oh, and the regular car you reserved, and several of them you can see on the lot? They’re unavailable. And the manager isn’t here to authorize a discount on a larger or premium vehicle. And so on.
- hammock 2y ago
  Lol they do that at Denver too. You have to be an assertive kind of personality to get thru that. Or just don’t book with one of the discount desks and stick to hertz/alamo
  - FireBeyond 2y ago
    Never Hertz again. Not to mention their recent "stolen car" debacle, Hertz pulled their own even shadier shit on me in Washington. "Sorry, our security system was unable to verify you." No explanation of what that was, or meant, or what was being verified. Despite dozens of incident free rentals in the past, etc., no issues on my license, etc. "We are not going to be able to rent to you." Hand over my credit card and start pulling up an Uber to go to a nearby Enterprise. "Fine, whatever, just put my refund back on this card." "Sorry, prepaid rentals are non-refundable." "I didn't get to rent anything, as you just pointed out." Had to go to Corporate to reverse that one, was about 2 minutes from a chargeback.
    - MarkSweep 2y ago
      Hertz hurts, it’s right in the name.
  - bsder 2y ago
    Avis. Never use Hertz. The difference in customer service has always been gigantic for at least the last 2 decades. I don't know if it still holds as I have been driving between places since the pandemic given the eye watering prices of rentals.
- lkdfjlkdfjlg 2y ago
  Sorry I don't understand what any of this means. I guess I'm not that familiar with renting cars.

FireBeyond 2y ago

Even in Alaska, if you go to Anchorage you’d be well advised to take an Uber to a car rental place at least a couple of miles from the airport. All sorts of BS, like “we have to phone your insurance company to verify your coverages” (at 11pm), or same with credit card, etc, to be “allowed” to waive their insurance. Oh, and the regular car you reserved, and several of them you can see on the lot? They’re unavailable. And the manager isn’t here to authorize a discount on a larger or premium vehicle. And so on.

hammock 2y ago
Lol they do that at Denver too. You have to be an assertive kind of personality to get thru that. Or just don’t book with one of the discount desks and stick to hertz/alamo
- FireBeyond 2y ago
  Never Hertz again. Not to mention their recent "stolen car" debacle, Hertz pulled their own even shadier shit on me in Washington. "Sorry, our security system was unable to verify you." No explanation of what that was, or meant, or what was being verified. Despite dozens of incident free rentals in the past, etc., no issues on my license, etc. "We are not going to be able to rent to you." Hand over my credit card and start pulling up an Uber to go to a nearby Enterprise. "Fine, whatever, just put my refund back on this card." "Sorry, prepaid rentals are non-refundable." "I didn't get to rent anything, as you just pointed out." Had to go to Corporate to reverse that one, was about 2 minutes from a chargeback.
  - MarkSweep 2y ago
    Hertz hurts, it’s right in the name.
- bsder 2y ago
  Avis. Never use Hertz. The difference in customer service has always been gigantic for at least the last 2 decades. I don't know if it still holds as I have been driving between places since the pandemic given the eye watering prices of rentals.
lkdfjlkdfjlg 2y ago
Sorry I don't understand what any of this means. I guess I'm not that familiar with renting cars.