> People seem to really think that well organized faq sections on traditional websites and properly searchable and indexable forum threads should be replaced by

> People seem to really think that well organized faq sections on traditional websites and properly searchable and indexable forum threads should be replaced by "just search through two years of chat backlog on discord" Nobody thinks that. Creating and maintaining a traditional website with a well-organized FAQ section requires non-zero effort. The discord backlog is already there on accident. This thread comes up every other month and is always full of people who seem to imagine a project lead sitting down to weigh pros and cons of possible options for their FAQ, and settling on, "I think we'll use Discord!" Documentation lives on Discord for the same reason that so many companies have critical infrastructure running in Excel. Nobody sits down, evaluates tech stacks, and decides, "I think this part should run on Excel." It runs on Excel because the guy who initially wrote it was already interacting with a CSV file in Excel and didn't know how to do much else, or didn't want to spend the effort for something he thought might be a one-off job.