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The account in another comments makes it clear why it's done like that: To get a refund you not only have to talk to support (i.e. spending quite some time in s
by elaus 2y ago
The account in another comments makes it clear why it's done like that: To get a refund you not only have to talk to support (i.e. spending quite some time in some chat interface), then escalate the issue (talking to another support agent once more) and THEN you might get your money.
I guess only a very small fraction of people will do this, making it a very cheap way for Spotify to stop any negative press regarding this issue.
- strunz 2y agoI didn't have to escalate anything, just provided my receipt
- throwaway48476 2y agoObviously they're doing it for PR without having to follow through, thus the maliciousness. What we need is a law that obliges them to issue automated refunds in cases where 100% of customers are entitled to a refund.
- lupire 2y agoWhy isn't there an app business that automatically goes through the corporate time wasting obstacles to burn the corpo's money on support calls?
- throwaway48476 2y agoSome people have been working on using LLM's for scam baiting. I've also seen LLM's used to interact with the chat support windows. It's just a matter of time now.