I've been to restaurants like this. I have to download an app, or navigate a mobile website to order food and pay: it's a terrible customer experience. It's not

I've been to restaurants like this. I have to download an app, or navigate a mobile website to order food and pay: it's a terrible customer experience. It's not convenient, it's not pleasant. If I wanted an impersonal and unfriendly experience, completely mediated through an app, I could just stay home and order Doordash. I think somebody must have made a bundle selling this kind of system to restaurants during COVID, and during an extreme situation like that, it may have seemed like a solution. But afterwards, it's just a strike against the restaurant. To me at least.