Side note: I really dislike how shortsighted many orgs are with the extreme level of "go to your customer" that led to using the persistent IRC client I used to

Side note: I really dislike how shortsighted many orgs are with the extreme level of "go to your customer" that led to using the persistent IRC client I used to banter during game nights with my friends a decade ago as an all-encompassing support and outreach forum. Forget forum admins. Forget the future. Forget the "open web". It's dysfunctional right now for me, the current target market of whatever product you're selling or program you're running. I'm alienated from whatever your thing or community is by how badly Discord works for over twenty people, so I don't engage with you, and I must imagine many others feel the same way. Surely someone's aware of this in your org? Was the single-digit man-hours saved by not spinning up a FOSS forum or starting a subreddit really worth this? Who made that calculation? /rant