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Dell sends out a technician to come to your house the next day to replace parts right at your kitchen table. Pretty sure Lenovo does too.
by throwup238 2y ago
Dell sends out a technician to come to your house the next day to replace parts right at your kitchen table. Pretty sure Lenovo does too.
- cjk2 2y agoNo. I have a high end Dell Precision 7670 with their top NBD support option. The machine has been a shit show. Dell had no parts for it when it failed and took a week to find one. The NBD support doesn't always turn up on the NBD. It's more 2-3 days, if you are lucky. Lenovo are even worse.
- throwup238 2y agoI’ve never had that problem with four laptops, going all the way back to 2008.
- cjk2 2y agoWe have about 500 of them and this is normal. You are the lucky one here.
- sirsinsalot 2y agoAs a decade long XPS user, I'd say dell are brilliant with support. Sure it's a bit harder to get a tech out to your home than it used to be, but still simple. I had my XPS fans replaced just last month, in my living room, for free. (UK)
- Nevolihs 2y agoI would assume any differences in service quality come down to regional differences too.