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Enjoy your warranty service with other far more terrible vendors then!
by cjk2 2y ago
Enjoy your warranty service with other far more terrible vendors then!
- CalRobert 2y agoIf it matters, I'm enjoying the surprisingly good service from Framework on my out of warranty laptop.
- cjk2 2y agoSo far. I know someone who had to wait a month for a battery to turn up...
- throwup238 2y agoDell sends out a technician to come to your house the next day to replace parts right at your kitchen table. Pretty sure Lenovo does too.
- cjk2 2y agoNo. I have a high end Dell Precision 7670 with their top NBD support option. The machine has been a shit show. Dell had no parts for it when it failed and took a week to find one. The NBD support doesn't always turn up on the NBD. It's more 2-3 days, if you are lucky. Lenovo are even worse.
- throwup238 2y agoI’ve never had that problem with four laptops, going all the way back to 2008.
- cjk2 2y agoWe have about 500 of them and this is normal. You are the lucky one here.
- sirsinsalot 2y agoAs a decade long XPS user, I'd say dell are brilliant with support. Sure it's a bit harder to get a tech out to your home than it used to be, but still simple. I had my XPS fans replaced just last month, in my living room, for free. (UK)
- Nevolihs 2y agoI would assume any differences in service quality come down to regional differences too.
- ekidd 2y agoIn practice, Apple's warranty service isn't amazingly better than anyone else's. I buy Dell Precision laptops running Ubuntu, with "next-day" on-site repair. It costs me a few hundred dollars for 3 years of coverage, about what I'd spend for AppleCare. Here's my experience: - The Precision laptops do get more weird hardware failures than I'd like. Higher than one of the good Mac models, lower than some other well-known vendors. - "Next-day" service in Vermont is usually more like a couple of days, because they often have a single technician covering Vermont and upstate New York, and they sometimes send the parts to the wrong depot. - They really do send a technician in person to fix everything, for no extra charge. AppleCare isn't too bad here. But the turnaround is often a lot longer unless I'm willing to travel to a big city where they have parts on hand. So Dell comes out narrowly ahead, in my experience.