I'm going against the grain here probably, but I love those customer chat tools where the customer service is not a half-baked "AI" bot, but a direct line to so

I'm going against the grain here probably, but I love those customer chat tools where the customer service is not a half-baked "AI" bot, but a direct line to someone knowledgeable. Or a Whatsapp/Telegram link. E.g. over the years, Raidboxes.io has frequently answered to my questions on a Sunday, in the am, in less than 15 minutes. That's an outlier, but it has anchored my expectations for the future. At the last startup I worked at we have tried to implement a similar responsiveness by utilizing a distributed team across the globe. If you funnel your customer comms into one more or less decent system (most are different shades of crappy), it can work pretty well for both customers & team.