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This type of behavior from stripe is super upsetting, most glaringly the lack of being able to talk to a human and discuss alternatives. That said, if the serv
by ec109685 2y ago
This type of behavior from stripe is super upsetting, most glaringly the lack of being able to talk to a human and discuss alternatives.
That said, if the service is adding value, they shouldn’t lose half their revenue if they need users to renter their credit card.
- thxstripe 2y agoFor sure, we expect to recover most of this over time, but it looks suspicious to customers who may assume we have actually done something fraudulent or sketchy to get banned by Stripe. I don't think I've ever been asked to re-enter my credit card like this as a customer, and personally I would hesitate, because surely Stripe wouldn't go this far without a good reason? Maybe I assume the worst, but some amount of reputational damage will be done.
- ec109685 2y agoYeah good point, I have seen this before with sites, but is suss.