I'd echo this comment... years ago I got my mum (now 86) to switch to a Chrome device as the only thing she does is email, facebook and manage her bank account.

I'd echo this comment... years ago I got my mum (now 86) to switch to a Chrome device as the only thing she does is email, facebook and manage her bank account. Prior to this, I had quite a lot of tech support I had to do with her when she was running a Windows PC - for all sorts of things. Since then, never once have I had to do so, other than website help (i.e. what she's doing on a site). I'm no fan of Google (and use Firefox as my browser and have for years), but Chromebooks just work for these kind of use cases, and are the reliable appliance that computers should be.