I wouldn't say zero, when you want to go hold and see a product before buying instead of buying and returning 4, in person has it's benefits if you're self-rese

I wouldn't say zero, when you want to go hold and see a product before buying instead of buying and returning 4, in person has it's benefits if you're self-researched. Getting help for a product (or navigating solving a problem with a category of products) is a fair point, getting help fro every product under the sun might also be a challenge with so many more consumer electronics out there where they may have just been a speciality product.