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IMHO, the real problem is that there is zero value to go to bby. The sales teams are either not to be found, or know nothing. Checking out is a nightmare of "wh

IMHO, the real problem is that there is zero value to go to bby. The sales teams are either not to be found, or know nothing. Checking out is a nightmare of "where is anyone to check me out?" and the place looks like a dump (the three I have gone into recently for an emergency part, which I could not find).

bdcravens 2y ago
Sometimes you get harassed by someone hawking DirecTV or the like (same problem as Home Depot, Sams, etc, but it's still a negative)
vlan0 2y ago
>IMHO, the real problem is that there is zero value to go to bby. If I need something asap, and they have it. That's the value.
- SoftTalker 2y ago
  That's true, but not enough to keep a brick and mortar retail store of that size operating. Most people can wait a day or two for an online purchase to be delivered. The group of panicked customers who need an Ethernet cable RIGHT NOW is just not big enough.
  - mym1990 2y ago
    The brick and mortar store is probably just a loss leader for online shopping. I wouldn't be surprised if many locations closed down if they had to re-negotiate a lease in these times.
- buildsjets 2y ago
  They generally don’t have it, and i have to order it anyway.
mym1990 2y ago
Zero value for you! Some value for people that like to look at the product, have it in their hands, etc...the checking out part must be a local issue. As an opposite anecdote I have checked out at many Best Buy locations across the US and have never had a problem(even the shady ones). I actually love going to see some of the newer gadgets, but admittedly I have not made many big purchases there. They also have a decent financing program(0% 24 months) that is great in these high interest rate times. ...I do love Microcenter though...and Fry's before it went out of business...now those places I could spend all day in.
- 2four2 2y ago
  > Some value for people that like to look at the product, have it in their hands, etc... I've resorted to buying online and returning good if I don't like them. Most returns are free and even the whole process is less effort than driving to the store, searching, and waiting in line, then driving home
- DSMan195276 2y ago
  > I actually love going to see some of the newer gadgets, but admittedly I have not made many big purchases there. To me this seems like their biggest problem, if they're just a showroom for Amazon then they're not actually making any money. The value of "buy it today" is not nearly as high as it used to be, and for bigger things delivery is probably preferred by most anyway.
  - ghaff 2y ago
    TVs are probably a rare exception. But things like bad pixels are probably much less of a concern than they once were. When a I bought a really heavy plasma TV off Amazon a decade+ ago I felt it was a bit of a gamble as I was sure the return would be, at a minimum, a big headache. I'm not sure I'd have the same concern today.
j45 2y ago
I wouldn't say zero, when you want to go hold and see a product before buying instead of buying and returning 4, in person has it's benefits if you're self-researched. Getting help for a product (or navigating solving a problem with a category of products) is a fair point, getting help fro every product under the sun might also be a challenge with so many more consumer electronics out there where they may have just been a speciality product.
pupppet 2y ago
These geniuses stripped the service from their stores and a store with no service is just Amazon, and I don't have to get into the car for that.
Eddy_Viscosity2 2y ago
I wanted to by a big TV and checked out bby and they had one a decent price. But... the warranty was crap and if I had a problem I had to deal directly with the manufacturer (samsung). I literally asked the salesperson, so if I take this home and it has a cracked screen out of the box, I can't bring it back? I have to call samsung? They said 'yes'. So I got the same TV from costco for only slightly more but with costco warranty.
yjftsjthsd-h 2y ago
The one thing I still like them for is buying storage (hard drives, SSDs, USB sticks), and that only really because I do actually trust them to not sell me counterfeits and I absolutely don't trust Amazon/Newegg for the same. Anyone know a reliable way to source any of these online?
- lotsofpulp 2y ago
  CDW? https://www.cdw.com/category/storage-hard-drives/hard-drives/internal-hard-drives/?w=KB1 https://www.cdw.com/category/storage-hard-drives/hard-drives...

bdcravens 2y ago

Sometimes you get harassed by someone hawking DirecTV or the like (same problem as Home Depot, Sams, etc, but it's still a negative)

vlan0 2y ago

>IMHO, the real problem is that there is zero value to go to bby. If I need something asap, and they have it. That's the value.

SoftTalker 2y ago
That's true, but not enough to keep a brick and mortar retail store of that size operating. Most people can wait a day or two for an online purchase to be delivered. The group of panicked customers who need an Ethernet cable RIGHT NOW is just not big enough.
- mym1990 2y ago
  The brick and mortar store is probably just a loss leader for online shopping. I wouldn't be surprised if many locations closed down if they had to re-negotiate a lease in these times.
buildsjets 2y ago
They generally don’t have it, and i have to order it anyway.

mym1990 2y ago

Zero value for you! Some value for people that like to look at the product, have it in their hands, etc...the checking out part must be a local issue. As an opposite anecdote I have checked out at many Best Buy locations across the US and have never had a problem(even the shady ones). I actually love going to see some of the newer gadgets, but admittedly I have not made many big purchases there. They also have a decent financing program(0% 24 months) that is great in these high interest rate times. ...I do love Microcenter though...and Fry's before it went out of business...now those places I could spend all day in.

2four2 2y ago
> Some value for people that like to look at the product, have it in their hands, etc... I've resorted to buying online and returning good if I don't like them. Most returns are free and even the whole process is less effort than driving to the store, searching, and waiting in line, then driving home
DSMan195276 2y ago
> I actually love going to see some of the newer gadgets, but admittedly I have not made many big purchases there. To me this seems like their biggest problem, if they're just a showroom for Amazon then they're not actually making any money. The value of "buy it today" is not nearly as high as it used to be, and for bigger things delivery is probably preferred by most anyway.
- ghaff 2y ago
  TVs are probably a rare exception. But things like bad pixels are probably much less of a concern than they once were. When a I bought a really heavy plasma TV off Amazon a decade+ ago I felt it was a bit of a gamble as I was sure the return would be, at a minimum, a big headache. I'm not sure I'd have the same concern today.

j45 2y ago

I wouldn't say zero, when you want to go hold and see a product before buying instead of buying and returning 4, in person has it's benefits if you're self-researched. Getting help for a product (or navigating solving a problem with a category of products) is a fair point, getting help fro every product under the sun might also be a challenge with so many more consumer electronics out there where they may have just been a speciality product.

pupppet 2y ago

These geniuses stripped the service from their stores and a store with no service is just Amazon, and I don't have to get into the car for that.

Eddy_Viscosity2 2y ago

I wanted to by a big TV and checked out bby and they had one a decent price. But... the warranty was crap and if I had a problem I had to deal directly with the manufacturer (samsung). I literally asked the salesperson, so if I take this home and it has a cracked screen out of the box, I can't bring it back? I have to call samsung? They said 'yes'. So I got the same TV from costco for only slightly more but with costco warranty.

yjftsjthsd-h 2y ago

The one thing I still like them for is buying storage (hard drives, SSDs, USB sticks), and that only really because I do actually trust them to not sell me counterfeits and I absolutely don't trust Amazon/Newegg for the same. Anyone know a reliable way to source any of these online?

lotsofpulp 2y ago
CDW? https://www.cdw.com/category/storage-hard-drives/hard-drives/internal-hard-drives/?w=KB1 https://www.cdw.com/category/storage-hard-drives/hard-drives...