4 ms·

Best buy is being a valiant survivor. But I'm not sure if it will ultimately be different than the other electronics big box stores. Maybe someone should put th

Best buy is being a valiant survivor. But I'm not sure if it will ultimately be different than the other electronics big box stores. Maybe someone should put them out of their misery, despite having not-so-bad memories of going to Best Buy to get stuff.

CSMastermind 2y ago
I can't help but feel like they've handled things poorly. They could have expanded their services business, really made their membership program into something special, and tripled down on e-commerce. All three of those areas have been handled poorly and the effects of cost cutting are starting to show clearly in their actual physical stores. There seems to be something about retail that makes them particularly vulnerable to the innovator's dilemma and unresponsive to macro changes (not just jumping on trends but actually restructuring their business when required).
- jonwachob91 2y ago
  Can you elaborate on "really made their membership program into something special"? What exactly could they have done that you think would make their membership something special?
- lotsofpulp 2y ago
  > There seems to be something about retail It is being obviated by screens that allow people to shop with sufficient data without needing to browse in a store. And in Best Buy’s case, many devices also got obviated by one or two devices, sold by just a few manufacturers, leaving them to be a middleman with little value add. And high labor prices for skilled labor relative to the price of new, replacement goods makes “services” a non starter.
datavirtue 2y ago
Not-so-bad memories? We talking about the same BestBuy? Fuck them.
ghaff 2y ago
They seemed to play their cards at least OK given what happened to competitors. But I think the one time I was in there for years was to drop off some recycling. Maybe for a once a decade TV purchase?

4 ms·

Best buy is being a valiant survivor. But I'm not sure if it will ultimately be different than the other electronics big box stores. Maybe someone should put th

by glimshe 2y ago

CSMastermind 2y ago
I can't help but feel like they've handled things poorly. They could have expanded their services business, really made their membership program into something special, and tripled down on e-commerce. All three of those areas have been handled poorly and the effects of cost cutting are starting to show clearly in their actual physical stores. There seems to be something about retail that makes them particularly vulnerable to the innovator's dilemma and unresponsive to macro changes (not just jumping on trends but actually restructuring their business when required).
- jonwachob91 2y ago
  Can you elaborate on "really made their membership program into something special"? What exactly could they have done that you think would make their membership something special?
- lotsofpulp 2y ago
  > There seems to be something about retail It is being obviated by screens that allow people to shop with sufficient data without needing to browse in a store. And in Best Buy’s case, many devices also got obviated by one or two devices, sold by just a few manufacturers, leaving them to be a middleman with little value add. And high labor prices for skilled labor relative to the price of new, replacement goods makes “services” a non starter.
datavirtue 2y ago
Not-so-bad memories? We talking about the same BestBuy? Fuck them.
ghaff 2y ago
They seemed to play their cards at least OK given what happened to competitors. But I think the one time I was in there for years was to drop off some recycling. Maybe for a once a decade TV purchase?