3 ms·

I used Temu once. My order had two packages. One package never arrived. Temu support was unwilling to refund and could not tell me where that package was. They

I used Temu once. My order had two packages. One package never arrived. Temu support was unwilling to refund and could not tell me where that package was. They said it shipped and would be arriving "soon." Months later, it is still "soon." It's either willful fraud or willful negligence. re: stickiness -- This is undoubtably because they hyper-gamify the shopping experience with fake "deals" you can "win." It looks like you get a random deal / discount with a wheel-of-fortune like thing. I don't believe this is actually random in any faithful sense of the word. However, it does feel like you're special. I'm not surprised that this gimmick works on a large swath of the population. Particularly, as this report cites, Boomers, who yearn for the yesteryear when they were the special ones.

lynx23 2y ago
Not wanting to defend Temu in particular, but the package delivery system error rate situation is getting out of hand. Its became a small-talk topic. everyone can tell a tale of packages not being delivered properly, and them having to hunt the package down manually, sometimes going from shop to shop. For me personally, the error rate was recently so high that I actually gave up on ordering anything from the Internet for a while. The frustration and the anticipation of having to deal with finding my package was so high that I can't do it anymore, at least for a few months. Its no longer convenient, its the opposite.
ars 2y ago
I had the opposite experience - the package came, but they never updated the tracking to say so. Temu emailed me to give me $5 because my package was late. There was no place to tell them that it came. A few weeks later they automatically gave me a refund for my "missing" package, and likewise I didn't see anyplace to tell them it had arrived. I did not contact support because that probably costs them more than the value of what they sent me.
deleted 2y ago
[deleted]

lynx23 2y ago

Not wanting to defend Temu in particular, but the package delivery system error rate situation is getting out of hand. Its became a small-talk topic. everyone can tell a tale of packages not being delivered properly, and them having to hunt the package down manually, sometimes going from shop to shop. For me personally, the error rate was recently so high that I actually gave up on ordering anything from the Internet for a while. The frustration and the anticipation of having to deal with finding my package was so high that I can't do it anymore, at least for a few months. Its no longer convenient, its the opposite.

ars 2y ago

I had the opposite experience - the package came, but they never updated the tracking to say so. Temu emailed me to give me $5 because my package was late. There was no place to tell them that it came. A few weeks later they automatically gave me a refund for my "missing" package, and likewise I didn't see anyplace to tell them it had arrived. I did not contact support because that probably costs them more than the value of what they sent me.

deleted 2y ago

[deleted]