There's also another, similar group: people that make phone calls when traveling or being busy with something else. Could be an electrician or something, drivi

There's also another, similar group: people that make phone calls when traveling or being busy with something else. Could be an electrician or something, driving the car from one customer to the next it's easy to wait in a phone queue and then ask someone for the information. Relative to sitting down and being useless for a while, thumbing away at some badly structured corporate FAQ, that can seem quite attractive. When you're on your break, you're on your break, you want to savour the cinnamon bun and coffee, and would rather not sully it with some boring web page.