So people Love chatGPT , but they hate ... bots? The only difference between chatGPT and your support bot, is lack of maturity/investments to bring their uniqu

So people Love chatGPT , but they hate ... bots? The only difference between chatGPT and your support bot, is lack of maturity/investments to bring their unique knowledge to have similar quality of answers as chatGPT can answer you about your queries. The quality of the bot = money you spend * how god is the tech. prev gen bots are still essentially a programs written by human. Build a good bot is hard , sometimes require entire team of 10+ people working every day. Think of it on a scale : cheap no name brand - no support average brand - some support, almost 100% bots and documentation, super hard to get to human agent. apple brand - ok support with bots luxury brands - super knowledgable human been always ready to help It's clear that we don't have resources to deliver everyone support of a luxury brand. Luckily, we have LLM's will 100x improvements to deliver bots that are way way better. That will allow even small brands to have a very decent support. Chat interfaces will eventually eat western world Web 2.0, and the rest of the world is already in chat interfaces around the globe anyways.