> The issue I have with most chatbots, or voice assistants on helplines, is that they're designed to be a time waster before I receive actual help. Yes, exactl

> The issue I have with most chatbots, or voice assistants on helplines, is that they're designed to be a time waster before I receive actual help. Yes, exactly. And I HATE calling phone numbers for something I need. By the time I'm using the phone to call you, I've already exhausted every possible avenue I have, and I'm also already pretty irritated. At the least, make it so your chatbot tells the human what I've already said so I don't have to repeat myself once I get a human. Also, if the chatbot doesn't understand what I'm saying (which is nearly always), just send me to a human. I think it's utterly insane that things have gotten so bad that now Google Pixel phones come with a system to handle that automated crap for you. We're now building bots to talk to the bots? I'm extremely grateful for the Google product, don't get me wrong, but the fact that it needs to exist is in my opinion a great example of how terrible things are with phone support.