Technical support with Comcast yesterday: https://imgur.com/a/NJMEIkm https://imgur.com/a/NJMEIkm Their actual human support couldn't figure out my problem, bu

Technical support with Comcast yesterday: https://imgur.com/a/NJMEIkm https://imgur.com/a/NJMEIkm Their actual human support couldn't figure out my problem, but instead of admitting it they just turn on AI-chatbot mode, effectively hanging up on the customer. There's no UI indication you're not talking to a human anymore. Meanwhile the AI tries to engage in small talk and tells you to patiently wait while they're fixing your problem. Eventually an actual human came back and admitted they couldn't fix the problem and was escalating me to "tier-2 support", which turned out to be another chatbot. Incredibly dystopian experience. Meanwhile their engineers probably got a promotion for this and wrote an arxiv post bragging about their work: https://arxiv.org/html/2405.00801v2 https://arxiv.org/html/2405.00801v2